von: MINT Digital Services AG | Ort: Zürich
Your Tasks:
- Managing customer expectations
- Anticipating customer needs
- Liaising with and supporting all internal teams on customer-related matters
- Building, managing and maintaining relationships with new and existing customers
- Coordinating internally to resolve customer queries
- Ensuring internal and external documentation is kept up-to-date, e.g. customer on-boarding guide, reference documents, internal manuals
- Minuting meetings
- Coordinating new customer onboarding process
- Scheduling customer business reviews and helping to prepare content
- Testing, maintaining and improving business intelligence tools in conjunction with IT department.
- Other customer-related tasks as may be required to support the business
Your Profile:
- Fluent written and spoken English, other languages (esp. German or Spanish) are a plus
- Working experience in music industry (music publishing, record label or licensing at DSP) is a big plus
- Familiarity with music industry rightsflow and experience in song royalty tracking
- Account management experience
- Microsoft Office advanced user (Outlook, Excel, PowerPoint)
- Meticulous attention to detail and customer-centric mindset
- Assertive: able to give clear instructions with deadlines in an effective and respectful manner
- Communication skills at all levels, in all registers
- Independent thinker, willing to suggest creative solutions
- Able to anticipate customer needs and pre-empt potential problems
- Time management and prioritisation
- Intentional approach
Your Application:
- An exciting position in the music industry in an international company and environment
- Play an active role in shaping the future of Mint Digital Services! Become part of our team and take on a varied range of tasks with a high level of personal responsibility and room for your ideas
- Attractive employment conditions with above-average social benefits
- An open, uncomplicated and collegial working atmosphere
- Flexible working hours and the option to work from home
Does this appeal to you? Then we look forward to receiving your application documents with photo via our application portal.
