Manager Licensee Technical Support

von: WinGD (Winterthur Gas & Diesel Ltd.) | Ort: Winterthur
N: WinGD(WinterthurGas&DieselLtd)

Responsibilities:

  • Register and process all incoming error reports (NCR) and non-standard requests (RAE) from licensees and manufacturers.
  • Supporting licensees in technical matters.
  • Ensure that technical clarifications and responses are completed as per KPIs.
  • Establish and maintain relations with licensees.
  • Coordinate clarifications with experts and other internal bodies.
  • Registering incoming and outgoing correspondence.
  • Translate technical answers into English, considering cultural and political aspects.
  • Distribute TCL and SL to licensees and ship owners.
  • Manage in collaboration with other stakeholders WinDB (data base).
  • Support and Maintain customer portal with colleagues in TLS group.
  • Together with colleagues in TLS group hosting licensees when they visit Winterthur. This can be for high level visitors to trainees.
  • Report all activities with regards to technical support requests from licensees.

 

Requirements: 

  • Intercultural understanding
  • Independent, structured and careful work
  • Positive when being presented with new work processes or additional tasks.
  • Interact with group and colleagues in the entire organization with a positive mind for developing department KPIs and other objectives regardless of department location.
  • Act with respect to WinGD licensees even when they tend to communicate in what can be perceived as aggressive.  
  • Build relations internally and externally.
  • Good technical understanding of 2-stroke engines.
  • MS Office, especially Excel and PPT.
  • Business level in written English.
  • Approaching with a mature mindset, focusing on the best possible outcome/solution for WinGD and partners.

 

Our offer:

  • An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry
  • A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network
  • Award winning and extraordinary products
  • Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking
  • Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome
  • In-house technology training and professional development opportunities

N: WinGD(WinterthurGas&DieselLtd)

Webseite WinGD (Winterthur Gas & Diesel Ltd.)

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