Service Account Manager | Global Airline Clients |

About the role:

As a Service Account Manager, you will own the end-to-end delivery and growth of multiple global client accounts, with a special focus on the airline industry. This role blends operational responsibility, technical understanding, and strategic client engagement in a hybrid setup with great flexibility.

Your key responsibilities:

• Manage multiple global key accounts
• Become the go-to expert for all service-related matters
• Conduct service performance reviews to identify areas for improvement
• Coordinate changes, incidents, and escalations
• Drive the upselling of services and new solutions
• Take the lead on small to mid-size IT projects

 Your qualifications:

• A background in IT service or account management (ITIL appreciated)
• Experience with international customers and enterprise environments
• General technical high-level understanding of IT solutions such as hybrid cloud (Azure, AWS, or GCP) IT infrastructure and network services
• Familiarity with cybersecurity, IAM, MS Office 365, Kubernetes/OpenShift
• Fluency in English and German
• A customer-focused mindset and strong communication skills

 What we offer: 

• Work with top-tier clients from all around the globe
• Hybrid work model
• Collaborative, open culture
• Development opportunities
• Attractive benefits and pension plan

 Are you interested in this challenging job offer? Apply now and grow with us!

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