Account Managers/Senior Account Manager

It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner’s Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program.
✨ Over 700 leading companies trust our solution to:
Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites,
The Senior Account Manager role will be responsible for renewing and expanding a portfolio of large existing customers. The role is equal parts relationship management, sales and client satisfaction. This role will manage an assigned set of customers with a focus on staying organized to renew existing contracts, identify upsell and cross-sell opportunities to grow revenue in your portfolio, and expand the number of relationships within accounts to strengthen our partnership. Own the renewal and expansion process for enterprise and large enterprise accounts

Collaborate with internal resources (Customer Success, Product Management, Leadership) to deliver business reviews and develop comprehensive ‚win‘ strategies for renewals and expansion
Discover customer needs, uncover concerns, and learn wider organizational initiatives through quarterly business reviews and proactive touch points
Identify account upsell and cross-sell opportunities, strengthen customer champions, and align our platform to customer’s high priority business objectives
Demonstrate account management and commercial negotiation strategies
Leverage Salesforce to maintain an accurate pipeline, Clari for forecasting and Planhat to define account strategic plans
*Fluent in Swiss German
Background in sales/account management with experience in running a full sales cycle with large enterprises
Ability to identify pilots, build business cases, negotiate, and win pilot conversions
Organizational and time-management skills
Strong business acumen and ability to analyze data to address customer situations
A minimum of 3+ years of closing experience in Sales or Account Management
Bachelor’s degree
Experience with Salesforce, Clari, Planhat, ZoomInfo, and Google Suite